Prom Gown Towne carries a large selection of Prom dresses, evening wear, cocktail dresses, bathing suits, Halloween Costumes and much more. You may email us at info@promgowntown.com, call 866-518-PROM (7766) or use our Live Chat service (located on the Home page) to find availability of the product. You may do this before you place the actual order! Once you decide to place an order, we have 3-5 business days to process the order & ship it out. When the order is shipped, you will then receive an email with your tracking information. On any special orders, we will e-mail you the delivery date within 24 hours. Please see the Special Order Policy below.

NO ONE WILL BEAT OUR PRICES!!! IF YOU SEE ANY DRESS OR GOWN ON ANOTHER WEBSITE FOR LESS, EXCLUDING SALES & AUCTIONS. LET US KNOW WHICH WEBSITE! PURCHASE FROM US WE WILL BEAT THEIR PRICE BY $20.00!!!

*We only sell original gowns from the manufacturers, and will not beat any one's price with replica gowns.*

TAX POLICY:

Prom Gown Towne will only charge a 5% tax on Massachusetts residents only. The 5% tax will be added to any item that is more than $175.00 priced. Any item under $175.00 will not be charged the 5% tax. Please feel free to contact us with any questions!

RETURN POLICY:

Dresses, Gowns, Bridesmaids

We hope you love your dress but should any item fail to meet your expectations, we shall gladly take it back for a refund or exchange, whichever you prefer. If you return the dress for a refund, you will be charged a Restocking fee. Restocking fees are 20% of the price of the dress. If you return the dress for an exchange you will be charged for shipping only. If you request to exchange a dress for another size the second dress ordered is NOT returnable.

Please call our toll free number 866-518-PROM (7766) or email us at Returns@promgowntown.com within 3 (THREE) days of delivery, to advise us of your intentions. We will issue a return authorization number which needs to be included in your return to us. In order to exchange the dress or receive a refund, you must also ship your package within the same 3 day period. The package must be post-marked within those 3 days! If the package is post-marked past the 3 days allowed, it will be refused and sent back to sender.

We cannot accept returns, refunds, or exchanges without this return authorization number. You must write the return authorization number on the outside of the box. A refund will then be issued (less the 20% restocking fee) upon receipt of the item in the original condition. Shipping charges are non refundable.

The merchandise must be returned in its original condition. We have 100% inspection on merchandise leaving the warehouse. Any returns are inspected upon receipt of the package. Items must not have been worn, washed, altered and MUST have all originals tags attached and in original packaging. Items with snags, rips, make-up stains, odors (i.e. perfume, body lotion, or smoke) or other damages will result in the item being returned to you. Please Note: If you do not accept the item being returned to you, we will charge you 50% of the value of the item, plus shipping charges, and the 20% restocking fee.

Special orders are non returnable and non exchangeable. Special orders are orders for dresses or gowns that we do not have in stock and need to be ordered directly from the manufacturer. If you are notified it is a Special Order through email or via telephone, you will have 24 hours to cancel the order before being processed through the warehouse. You will need to respond back to the email or leave a phone message in order to cancel the merchandise or you may confirm with written authorization to have Prom Gown Towne to proceed with your order. There are not any additional charges associated with special orders.

Dresses on SALE are NOT returnable. Invisible Bras, Add a size pads, Shoes and Jewelry are also NOT returnable.

Quinceanera Gowns:
 
Please check availability on all Quinceanera Gowns. Most Quinceanera Gowns will be Special Orders. Many Quinceanera Gowns are not in stock and might take a few weeks to get from the Manufacturer. Contact us either by email at Promgowntown@gmail.com or call us at 866-518-PROM (7766). Thank You

Bathing Suits are exchangeable, especially if the fit is not suitable for you. You may exchange the Bathing Suit only if it was not worn, washed and tags need to be attached still. If you do need assistance with an exchange or about sizing of the swim suits, you may reach us at our Live Chat, located on our Home Page, email us at info@promgowntown.com or call 866-718-5566.

Halloween Costumes & Accessories

Halloween Costumes and Accessories are nonreturnable. If the size is incorrect you may exchange the costume for another size, but you will need to pay for shipping charges via UPS. Before placing your order please check the size charts to get a correct match. Any questions about sizing or an exchange you may contact us directly via Live Chat on the home page, email us at info@promgowntown.com, or call 866-518-7766.

All orders that are in stock will be shipped within 3-5 business days. These orders need to go through our inspection process before leaving the warehouse. On special orders, we will e-mail you the delivery date within 24 hours.

Delivery Fees for Gowns & Halloween Costumes VIA UPS:

UPS ground in Continental U.S. is $10.00

Alaska and Hawaii - $40

3 day shipping - $25

2 day shipping - $30

Overnight - $60

Saturday overnight delivery- $65

Outside the U.S.- $60 will be authorized on your Credit Card. It may cost more or less for shipping charges, depending on the box and weight of the package. We will then inform you by either email or phone to give you the exact amount that is charged on the Credit Card. We use UPS to ship to international addresses. Customer is responsible for Duties and Taxes, which are billed to you by UPS/Postal Service.

-If you would like an estimate before placing your order on the international charges. Please call 866-518-PROM (7766) or email us at info@promgowntown.com

-An estimate of charges from UPS runs between $150.00 US dollars and $180.00 US dollars, and can take for delivery between 3 to 7 business days. All estimates matter on location, dimensions of the shipment and how quick you would like the shipment delivered.

-An estimate of charges from the Postal Service runs between $80 US dollars and $175 US dollars and can take for delivery bewtween 4 to 10 business days, depending on the shipping method.  All estimates matter on location, dimensions of the shipment and how quick you would like the shipment delivered.

*** While using UPS for shipping our products. Prom Gown Towne is not responsible if UPS might deliver late, or have any exceptions. We give an estimate of the date which the package should be delivered, using UPS resources. All orders will have a tracking number, which can be used on their website at www.ups.com. Once your order is shipped from our warehouse, we will email you your UPS tracking number.***

Delivery Fees for Gowns, Halloween Costumes, Shoes & Handbags & Bathing Suits: VIA the POSTAL SERVICE:

*This option is only available at this time, with INTERNATIONAL SHIPMENTS*

Cost varies per shipment. Please contact us via email at Promgowntown@gmail.com for an estimate of charges and expected date of arrival. Include in the email, your address and which gown you are either checking availability on, or have ordered, for the estimate. (An estimate of charges from the Postal Service runs between $50.00 US dollars and $180.00 US dollars, and can take for delivery between 5 to 10 business days. All estimates matter on location, dimensions of the shipment and how quick you would like the shipment delivered.)

Delivery Fees for Shoes & Handbags & Bathing Suits:

* Your credit card will be authorized for the delivery fees for gowns/dresses. Once the order is shipped, the transaction will clear your credit card for the following amounts. Please contact us with any questions! *

UPS ground in Continental U.S. is $10

Alaska and Hawaii - $35

3 day shipping - $20

2 day shipping - $25

Overnight - $50

Saturday overnight delivery - $59

Payments we accept:

We accept Visa, MasterCard, Discover, American Express, Personal Checks: Electronic (Please see instructions below) and Money Orders. Customers using money orders or personal checks, your order will not be placed until we receive the money order or the electronic personal check is processed.

Money Orders/Checks should be sent to:
Prom Gown Towne
56 Sagamore Ave
Chelsea MA 02150

With the money order/check make sure you include the company name, style #, size, color of item wanted. Then include your name, shipping address, phone number and e-mail address.

Instructions for Personal Checks: These checks will be processed electronically through your Bank Account. You need to place the order, and please select the Money Order option. In the comment section, please tell us you will be paying via Personal Check. Once we receive the order, we will contact you or you may contact us first. We will get the account number and routing number over the phone and process the check while on the phone with you. An email confirmation will be sent from our Merchant Service company to you of the completed transaction. It is a secure transaction, just like our credit card system is very secure also. Any questions please contact us.